Responsible Gambling

Introduction

If you are concerned about your gambling practices, consider the following guidelines:

• Set limits for the amounts you want to wager or deposit.
• Decide how long you want each wagering session to last before you start, and keep an eye on the time.
• Avoid letting gambling interfere with your daily responsibilities.

Remember that gambling is not recommended if you are recovering from any form of dependency or if you are under the influence of alcohol or other substances, including some prescription medications.

Always keep in mind that gambling is a recreational activity and should not be viewed as an alternative source of income or a way to recoup debt. Recognizing that you may be developing a gambling problem is the first step towards regaining control.

General Guidelines

• Gambling should be fun and not viewed as a source of income.
• Avoid chasing losses.
• Only gamble what you can afford to lose.
• Keep track of the time and money you spend on gambling.

The operator is dedicated to supporting Responsible Gambling initiatives. If you feel gambling is becoming a problem, we recommend visiting www.responsiblegambling.org for further assistance.

If you require any information related to this matter, please contact us at [email protected].

The Company is committed to promoting responsible gambling and raising awareness about problem gambling. Our Responsible Gambling Policy outlines our dedication to minimizing the negative effects of problem gambling and encouraging responsible gambling practices.

We consider it our duty to ensure that you, our customers, continue to enjoy your wagering experience on our site while being fully aware of the social and financial harms associated with problematic gambling.

To help our customers gamble responsibly, we ensure all our staff receive responsible gambling awareness training. We also provide the following information and features on our site:

• Responsible gambling tools, such as deposit limits, loss limits, and session time limits, which can be set by members themselves
• A self-exclusion option available within the Account or by contacting Customer Support
• Links to organizations like GamCare and Gambling Therapy
• Self-protection and awareness information
• Information and tools to prevent underage gambling

Financial and Time Limits

It is mandatory to set limits for your account through the relevant section of your account or by contacting Customer Service. These limits can be set for:

1. The amount you can lose in a given period.
2. The amount of money you can deposit in a given period.
3. The amount of time you can play in a given period.

These limits are immediately effective once set. They will last for the selected time period (day, week, or month) and will automatically reset and become valid again for the next period.

Open bets are also factored into the loss limit. If you are unable to place a bet, please check with Cash Flow to ensure that open bets are not affecting your loss limit. If you wish to increase your loss limit or any other type of limit, you will need to contact Customer Service. This also applies to any questions you may have regarding the operation of the limits. You can reduce your loss limit or any other type of limit immediately and at any time.

Temporary Account Closure/ Self-exclusion

You have the option to restrict your access to your account and/or exclude yourself from the Website, either temporarily or indefinitely, at your discretion. To restrict your access or self-exclude, please email Customer Service. Account blocking and self-exclusion requests take effect immediately. To modify a restriction on your account, you can contact Customer Service.

Maintaining control

While most of our customers gamble responsibly, we recognize that it can be challenging for some. To help maintain control of your gambling habits, please consider the following points:

• Gamble in moderation and view it as a form of entertainment, not as a way to make a living.
• Avoid chasing losses.
• Only gamble when you can afford the losses.
• Keep track of the time and monitor the amount of money you spend.

If you need assistance, you can use the loss limits functionality to control the amount you can spend. For help, you can contact Customer Service. Similarly, you can configure Deposit Limits and Time Limits for your gaming activity.

• Should you need a break from gambling, you can set self-exclusion by contacting our Customer Service.
• If you have concerns about your gambling, please reach out to one of the organizations listed below.

Do you think you have a problem?

If you are concerned that gambling has negatively impacted your life or someone else's, the following questions might help you understand your gambling behavior and determine if it's problematic:

• Have you ever neglected your studies or work due to gambling?
• Do you gamble to pass time or out of boredom?
• Do you play alone and for long periods of time?
• Have others ever criticized your gambling?
• Have you ever lost interest in family, friends, or hobbies due to gambling?
• Have you ever lied, borrowed, or stolen money to cover gambling losses?
• Are you reluctant to spend money allocated for gambling on other goals?
• Do you gamble until you lose all your money?
• After losing, do you feel the need to play as soon as possible to cover losses?
• Do you gamble following arguments, frustrations, or disappointments?
• Does gambling cause you depression or suicidal thoughts?
• Do you gamble to pay off debts or solve financial problems?
• Have you lied about the amount of time and money spent on gambling?

For further help, you can visit:

• www.gamcare.org.uk
• www.gamblingtherapy.org
• www.gamblersanonymous.org.uk

Underage gambling

It is illegal for individuals under the age of 18 to open an account or gamble on dragonlotto24.com. The Company takes strict measures to enforce this. We conduct age verification checks on all customers using payment methods accessible to persons under 21. Additionally, we perform sample age verification checks on customers using other payment methods.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

Filtering Systems

If you share your computer with friends or family members who are under the legal age to register or bet on our site, please consider using parental filtering solutions such as Net Nanny  and Cyber Patrol.